Monitoring - A fix has been implemented and we are currently monitoring the progress.
Jul 16, 09:05 MST
Update - We are continuing to investigate this issue.
Jul 16, 08:42 MST
Investigating - We are currently experiencing a service disruption.
Our Support team is working to identify the root cause and implement a solution. All Sparrow Gateway and Service API users may be affected.

We will send an additional update in 15 minutes.
Jul 16, 08:17 MST
Virtual Terminal   Operational
90 days ago
99.98 % uptime
Today
SPARROW Services API   Operational
90 days ago
99.98 % uptime
Today
Payment Processing   ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - The incident has been fully resolved and client impact has ceased. The incident was caused by an internal problem at MasterCard. The MasterCard approval rating has returned to 96%.
Jul 12, 12:08 MST
Investigating - MasterCard has reported they are experiencing a worldwide issue resulting in authorization and reversals failures since 10 am PST.
Jul 12, 11:25 MST
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.

Jul 2, 2018

No incidents reported.